VMware vCloud Director 9.5

VMware’s vCloud Director 9.5 Released

VMware’s New Cloud Management Platform VMware vCloud Director 9.5 release is now general availability and has undergone some dramatic changes which will deliver benefits to clients of VMware Cloud Provider Partners including Digital Sense. With a focus on ease of use for both providers and consumers of the software, changes to the software are deeper…

Ruminating on SLA's

Ruminating on Service Levels Agreements

WRITTEN BY JON PANELL – SALES & COMMERCIAL DIRECTOR AT DIGITAL SENSE As Sales & Commercial Director at Digital Sense, I have regular discussions with multiple parties about service levels, from opportunities won and lost to contract negotiations and re-negotiations. These service levels cover a range of products and services, from existing services to “what’s…